A rare occurrence an Out-Of-Balance Trial Balance in MYOB

It is a rare occurrence but I have seen it happen.  The trial balance in MYOB does not balance.  This should not happen, it is software, and you are forced to post equal double sided entries – in accordance with the rules of double entry bookkeeping - however if it does happen here are a few suggestions :-

1.    Optimise the MYOB company data file.

2.    Verify the MYOB company data file – if any errors are identified, record them and contact ANISE Consulting, or your local MYOB Certified Consultant or MYOB technical support. 

3.    Check thru the General Journal entries.  Do any stand out as having issues?  [Trick work out the difference in the trial balance DR and CR, half it and search for that amount in a transaction] Sometimes the GST can be posted to the wrong side because the incorrect purchase/sales button has been selected.  Select the entry, select the other option, save the entry, and them refresh the trial balance.

I would be interested to hear if you have any other solutions to an out of balance trial balance.